Topgal a.s., with registered office at Nádražní 73, 785 01 Šternberk, Czechia, identification number: 25858891, registered in the Commercial Register maintained by the Commercial Court of Ostrava, Section B, Insert 2336
TOPGAL office is located at Nádražní 73, 78501 Šternberk, Czechia
1. These terms and conditions govern our relationship with you when you shop on our e-shop. They are part of the purchase contract. However, if in our communication we agree something different from these terms and conditions, that agreement will prevail.
2. These terms and conditions apply to consumers (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity). If you are not buying as a consumer, the general legal regulations apply to our relationship, which can be found mainly in the Civil Code. § However, section 1732 (2) of the Civil Code does not apply. This means that we still have to confirm your order on our e-shop in order to create a purchase contract.
3. If you are interested in information about the handling of personal data, you can find it on our website, in the footer (https://www.topgal.store/privacy-policy).
1. You can contact us via e-mail: info@topgal.store. You can call us on the phone number: +420 603 244 226 (during office hours Monday-Friday: 8.00 AM - 4.00 PM)
You can also communicate with us via:
We operate an e-shop at www.topgal.store.
2. You can find reviews from our customers on our website (https://www.topgal.store/reviews)
1. We always provide information about the price of the goods including VAT in the offer of the product. You can pay the purchase price and delivery costs:
2. The total price is payable on conclusion of the contract. We ship the goods and delivery times begin when the total price is credited to our account.
3. We will provide you with a tax receipt for each payment. We will send it to you in electronic form to the e-mail address you provide.
4. Any discounts cannot be combined.
5. We deliver goods only within the European Union, unless we agree otherwise individually.
6. We deliver parcels within the EU via DHL. Delivery time of DHL Express to EU countries usually takes 2-4 working days. The size of shipping costs depends on the type of shipment, total weight and destination. Please add the goods to the cart and see the price for the transport which depends on the weight, size and type of the goods.
Our shipping services via DHL and its local partners are available only to the mainland areas of each country. Deliveries to island destinations are not supported under our standard shipping options.
7. We will deliver the goods to the address you specify. Please, pay attention to fill in the right information.
8. Please keep in mind that just as we are obliged to deliver the goods to you properly, you are obliged to take them over. If you breach this obligation, we have the right to claim damages from you. This means, for example, to pay for the extra costs associated with the unsuccessful delivery (even repeatedly) or the reasonable costs of storing the item. We also have the option to cancel the contract.
9. Please check the goods immediately upon receipt and let us know of any defects, ideally without undue delay. We will resolve them as part of the complaints process (more on this below). A prompt response and documentation from you helps us to resolve the matter efficiently, even with our business partners. Thank you.
1. On the eshop you will find information on the product you have selected, including availability, delivery date and price. We may still enter into a purchase contract with you on different terms, which we will negotiate separately.
2. If a product is listed on our e-shop as unpacked, opened, defective or with any other similar reason for discounting it, please note that you cannot return it to us for such a reason. Otherwise, however, claims for these products are also governed by the general rules, which can be found below.
3. All prices are inclusive of all taxes and charges, except delivery costs. You will find these listed further down, as part of the purchasing process.
4. If we quote a price somewhere that is clearly incorrect, we are not bound by that price and no contract has been formed between us.
1. Place the desired goods in the basket. We will guide you through the ordering process step by step.
2. In the purchase form you will find information about the goods, quantity and price, you will choose the shipping method and thus you will see the final amount, which includes the price of the goods and the cost of delivery. Based on this information, you will create an order ("Order").
3. You can check and change the information before submitting the Order.
4. We will confirm that we have received your Order by email.
5. If we find your Order unusual (e.g. due to quantity, unusual parameters, etc.), we may contact you to request additional confirmation. In this case, we will only enter into a purchase contract once we have mutually confirmed this order.
6. You shall bear the costs of long distance communication in connection with the Order. However, these costs are no different from normal rates.
1. If you buy from us as a consumer, you can withdraw from the purchase contract. In short, this means that the purchase contract is "cancelled" - you return the goods you have purchased to us and we return the money to you. The following rules apply to this withdrawal.
2. You cannot withdraw from the contract for certain types of goods - this is due to the nature of the goods. These are goods that:
3. In other cases, you can return the goods within 14 days of receipt - either by you or by a person authorised by you (the carrier is not included in this case). If we have delivered the goods in parts, this period runs from the delivery of the last part or the last piece of one Order. If we have arranged for regular delivery of the goods over a period of time, the 14-day period runs from the first delivery.
4. You may acquaint yourself with the goods (their nature, features and functionality) within 14 days. However, you must handle the goods reasonably and gently, i.e. only as much as is necessary to familiarise yourself with the goods. For example, if the goods come with a sample, test whether the product fits you on the sample.
5. Let us know within 14 days if you wish to return the goods (and therefore withdraw from the contract or part of it).
6. Please use the withdrawal form and follow easy procedure for returning goods (https://www.topgal.store/claims).
7. The return label is delivered with your order. Please pack the goods gently for returning and use the label for delivery back to us.
8. We will promptly refund the price of the goods and the delivery costs paid for the goods to us, once they have been handed over, or at least shown to have been handed back to us. We are legally entitled to refund you the amount corresponding to the cheapest delivery method you could have chosen on our e-shop for the delivery of the goods in question.
9. We will refund your money in the same way we received payment from you, unless you choose another method.
10. We will refund you promptly and no later than 14 days after your withdrawal. However, we may delay the refund until we have received the goods or until you have shown us that you have handed them back to us for shipment, whichever is sooner.
11. You must send or otherwise deliver the goods to our address within 14 days of withdrawal.
12. Return the goods complete, they must not be altered, worn or damaged. We have the right to assess whether the returned goods are undamaged, intact and whether you have diminished their value by your inadequate handling. If you damage or wear out the goods by mishandling or inadequate testing, we may claim compensation for the diminished value of the goods and apply this to the amount returned.
13. If you have purchased complete discounted sets (such as a backpack, pencil case and slipper bag etc), you can only return the purchase of the complete set, not just some of the components. Therefore, if you change your mind, you must return the entire set.
14. If you withdraw from the purchase of the goods for which we have sent you a gift, we have sent this gift with a so-called "unbinding condition": if you withdraw from the purchase contract or part of it, the gift contract is therefore also unbound. Please send the gift back to us together with the goods, unless we agree otherwise. Again, we have the right to offset any damage against the amount returned.
1. We are responsible for the goods being free from defects upon receipt. This means that at the time you take delivery of the goods, in particular:
2. If we have explicitly warned you before purchase that a feature of the item is different and you have agreed to this feature, the goods cannot be claimed for this feature. Nor can you claim for defects for which the item has been discounted and we have notified you of this reason for the discount in advance.
3. If the defect becomes apparent within 1 year of receipt, the item is deemed to have been defective when you received it, unless the nature of the product or defect excludes this. This period does not run (build up) for as long as you cannot use the item in the event of a (legitimate) claim.
4. You can claim the item if the defect has become apparent within 2 years of receipt of the delivery. This period does not run (build up) for as long as you cannot use the item in the event of a (legitimate) claim.
5. The national law of some other countries may provide for stricter regulation of claims, which is governed by the consumer's place of residence.
How to make a claim
You can claim the goods via user-friendly form we recommend to use (https://www.topgal.store/claims).
You will be asked to fill in these information:
You will proceed step by step following the form. Please pack the goods appropriately when shipping to avoid damage. Please understand that for most claims (and their assessment) you need to send the goods complete - again, ideally contact us in advance in this case, we will discuss if this is the case for you.
When you make a claim, we will send you an electronic written confirmation of the claim, and then also of its settlement.
What you can request
1. In the first place, you can ask us to repair, replenish or replace the goods.
2. If the chosen method is impossible (for example, the goods are no longer available) or unreasonably expensive (for example, we just need to supply the accessories we forgot to pack), we can modify your choice.
3. You can also ask for a reasonable discount or withdraw from the contract. In these cases:
You cannot withdraw from the contract (and are therefore only entitled to a discount) if the defect is insignificant. However, the defect is generally considered to be of a material nature.
How we handle a complaint
1. We will deal with the complaint promptly, but at the latest we must deal with it within 30 days, unless we agree otherwise. Otherwise, you can withdraw from the contract or ask for a reasonable discount.
2. We will inform you of the settlement of the claim using the contact details you filled in when making the claim. If you do not take back the item, we may charge you for the reasonable costs involved in storing the item.
3. We will reimburse you for the costs you reasonably incur in making a legitimate claim. You must ask us to reimburse you as soon as possible, but no later than one month after the end of the period for making a claim, otherwise you will not be entitled to these costs.
1. The contract language is English.
2. The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr.
3. If one or more provisions of these Terms and Conditions are invalid, the remainder of the contract shall remain valid. Insofar as the provisions are invalid, the content of the contract shall be governed by the statutory provisions.
4. All rights to our website, in particular copyright in the content, including page layout, photos, films, graphics, trademarks, logos, products and other content and elements, belong to us. We prohibit copying, modifying or otherwise using them beyond the scope of the purchase agreement without our consent.
