Claims and returns

Online form

Choose one of the following options

To verify your order, you will need your order number and the email address used for the order.

Topgal service

Benefits that make the process easier

Return label included

A return label is included in every order, making it easy to send the goods back.

24-month warranty

Topgal products come with a standard 24-month warranty.

Directly with Topgal

You communicate directly with our customer care team, without unnecessary intermediaries.

Always up to date

The Retino claims system keeps you informed about the progress from start to finish.

We are here for you

Need help with a claim or return?

Contact us on working days from 8:00 to 16:00. We will be happy to guide you through the process.

More information in our terms and conditions

info@topgal.store +420 603 244 226
Claims Department
TOPGAL a.s.
Nádražní 73
785 01 Šternberk
Czechia

Please use the return label included with your order.

More information in our terms and conditions