Goods Claims and Quality guarantee

We're sorry you're not happy with your purchase. Please let us know if there's anything we can do to make it right. We're happy to accept returns or accept complaints.

We kindly request that you begin the process by filling in your email address and order number in the boxes below. Once we have this information, we will contact you via email to discuss the next steps. With Retino, you will have the flexibility to manage the return, exchange, or complaint process from start to finish.

We kindly ask that you contact us at +420731574660 (MON - FRI, 8:00 - 4:00) should you require any assistance with the introduction of the claim. We would be delighted to assist you with your claim.

We would like to take this opportunity to highlight some of the key benefits of our customer service department, which is available to assist you with any queries you may have when purchasing from www.topgal.store

• you can return the goods back for free - return label is included in every order
• you always have an overview of the status of your claim - we use Retino to make the process of claims and returns easy and comfortable
• you always have an option to contact us directly - we are here for you on customer phone line, on-line chat and e-mail

The standard warranty period for the TOPGAL products is 24 months.

Address of the Claims Department: TOPGAL a.s., Claims Department, Nadrazni 73, 78501 Sternberk, Czechia